Advanced Search

Frequently Asked Questions

Have a question about staying in an Outer Banks vacation rental? Browse over our most received questions from other guests who have stayed with Southern Shores Realty in the past. If you still have a question, feel free to give our friendly reservations staff a call at 1-800-334-1000.

General

Definitions of beach zones can be found on our locations page.

Well, there's a bunch. Depending on your relative location, there are several major routes leading to the Outer Banks. Highway 95, 64, and 158 are used most often. You can also check out our directions page for more information.

We do offer travel insurance through an outside company, CSA Travel Protection. 866-999-4018

The insurance helps you in the event of a mandatory evacuation due to Hurricanes as well as any emergency reasons that would cause you to cancel, delay, or shorten your vacation. This is how you would be reimbursed as Southern Shores Realty is unable to give you a refund. 

We do not pre-arrange early check in. Once you arrive on the beach please call our office. If the home is ready we will allow you to check in early. If not we can take your number and call you should the home be ready before 4 pm


Rental Home Amenities

If just "bikes" is listed, it is normally 2 adult and 2 children bicycles.

Unless stated in the amenities, please bring your own.

All homes do, unless otherwise stated in the amenities/description.

Yes all homes have A/C.  It is central A/C unless otherwise stated in the amenities/description.

This is not a standard item in our homes. Please bring along if you are planning a meal that requires this item. 

Each home is privately owned and varies if they provide linens or not. Refer to the home's description to see if they offers linens (example: Sheets, 10 towels sets provided OR Sheets provided). If an item is not listed in the description it is not provided.  Here is a list of our homes that include linens.  You also can rent linens from us, or you may bring your own with you.

That depends on where your house is!  Please refer to this list of beach accesses and lifeguard stations.

Unless there is a specific amount listed, we cannot confirm the number of chairs at a home. It is recommended if you have them, bring them.

Discounts that are specific to a home will be included in the home's written description.  You can also refer to our discounts and specials page to see current offers on our rental homes. 

Many beach homes on the Outer Banks are elevated by pilings, thus creating steps up to the living floors and down again to ground level.  Many homes also have several levels of decks and stairs.  We do offer many 1 level, no stairs homes to rent.  If this is a specific concern and special need for your party, please call us at 800-334-1000 so we can find the perfect fit for you.

Yes, there will be deck furniture.

Not unless it is explicitly advertised in the written amenities/description.


Before You Get Here

Yes.  When traveling to the Outer Banks in the peak summer (usually late June through late August), plan ahead for traffic delays across the Wright Memorial Bridge and Highway 12 north through Duck during the early morning and afternoon on the weekends.  This can be avoided by taking alternate routes (via highway 64 east over Roanoke Island), or arriving earlier/later in the day.  Please call our team of vacation experts at 800-334-1000 for the best tips specific to your trip.

Check in is after 4pm.

Please check with the Tourist Bureau 877-629-4386 for rules and regulations in your specific area.

Good question!  Here's a beach vacation packing list to get you started off right.


When You Get Here

Please do not go to the home unless its after 4 pm, and the home has been released to you by Southern Shores Realty.


During Your Stay

Corolla, Duck, Southern Shores, Kitty Hawk, and Kill Devil Hills = No.

Nags Head, South Nags Head = Yes, with permit.

The majority of Outer Banks towns now have ordinances than ban leaving personal property (i.e. chairs, tents, canopies) on the beach overnight... including their right to remove it.  Given this, Southern Shores Realty does not recommend leaving any personal property on the beach overnight.  Wake up early and claim your stake each day!

We recommend that you put trash cans out the night before the scheduled pick up date. There is no set time for trash puck up and they tend to pick up early in the morning.

Corolla - Saturday pick up
Duck - Monday pick up
Southern Shores - Monday pick up
Kitty Hawk - Drop Off on Bob Perry Road Hours: 8am-3pm Mon, Tues, Thursday, Friday.
Kill Devil Hills - Not picked up. Can be taken to Public Works on Colington Road
Nags Head - Wednesday pickup
Nags Head Town Hall
Mobile Recycle Truck (changes location)

There are 3 areas this information may be found:

  • Highlighted on the front of your check in packet.
  • Inside your check in packet.
  • On the refrigerator or In the kitchen.  

Why yes, we do!  As a way of saying "thank you" for staying with us, we've compiled a massive list of exclusive area discounts on shopping, dining, and area activities for your family to enjoy.

Duck Village Outfitters has multiple locations and Southern Shores Realty guests save 15% on their orders.  Here are more details.


After Your Stay

  • Check out time is 10:00 am. NO EXCEPTIONS.
  • Wash all dishes and return to their proper place.
  • Remove all items from refrigerator, wipe clean and leave temperature on medium setting.
  • If using Southern Shores Realty sheets, towels and bath mats, put them in the bag provided and leave them outside the front entry door.
  • Mattress pads may stay on the bed.
  • Place all trash in outside receptacles.
  • Set AC to 75 degrees and on automatic (or heat on at 69 degrees in Winter months).
  • Close and lock all doors and windows.
  • Check for personal belongings.
  • Any extra cleaning or excessive trash removal will be billed to you at a minimum fee of $50.00.

Immediately after your vacation, you have "first dibs" for one week to secure the same week in the same home.  We call this a priority reservation.


Area Information

Norfolk International Airport (ORF)
757-857-3200

Newport News International Airport (PHF)
757-877-0221

Unless you are on a pier or chartered boat, fishing licenses are required and can be purchased at any bait/tackle shop or the sporting goods department at Walmart. On July 4th you can fish without a license.

Yes, there are public piers you may access. Follow the link for a complete list.

You sure can.  Here are some easily accessible public ramps:


Dog Friendly

Our pet fee is $110.00 + tax, and will cover two adult dogs per home.

If you are not bringing a dog to the pet home you are not required to pay the pet fee. It can be declined on your rental contract.

  • Corolla year round w/leash.
  • Duck year round.
  • Southern Shores before 9 a.m and after 6 p.m.
  • Kill Devil Hills & Kitty Hawk with leash.
  • Nags Head year round w/leash

Pools & Spas

The pool dates will be posted in each individual home's amenities write up.

The majority of community pools are open from Memorial Day through Labor Day. Call us at 800-334-1000 for more detailed information.

Normal depths of pools in our area is 4.5 to 6 feet.


Booking For Next Year

A priority reservation is an option for you to re-rent the same home for your same week the following year. You will receive an email during your stay with a link that will take you to Guest Web to fill in your Priority Reservation Form. Once you submit your request, we will make a tentative reservation for you and hold your priority week for you. There is no fee to do this, and you only have one week after departure to let us know if you wish to re-rent. Once this time frame has passed, the week will be available for anyone to pre-reserve.  If you've made a priority reservation, you will be notified of the new rates once they are entered and have a set due date for the first payment in order to confirm the reservation.

Rates for the following year are generally posted between September and October of the current year.