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Arrivals and Departures

Check In and Check Out:

CHECK IN TIME: We make every effort to have all units ready for check in by 4:00 p.m.  Delays can happen for a number of reasons, please allow us enough time to prepare the unit properly for your occupancy.  Upon arrival, if your property has not been cleaned or the cleaning crew is still preparing the home, please call the rental office at 252-261-2000 or the cleaning crew chief will be able to tell you which rooms may be accessible for your use, while they finish cleaning the rest of the home.  If you plan to arrive early, make arrangements to do other things in case your unit is not yet available.  We ask that early arrivals not meet at the unit.  Units with vehicles parked at them appear occupied and delay the cleaning and inspection, as well as your check in.  Please call 800-556-7144 from the phone provided in the rental unit upon arrival, press 1 to check in.  

If you plan to arrive early, we request that you have activities planned in case your unit is not yet available.

LOCKOUTS: If you are locked out of your cottage, you may borrow a key by coming to our office during office hours. After hours you may call the emergency number posted on the bulletin board by our front door. A $10.00 CASH fee, payable to the SSR agent who assists you, is charged if the agent meets you at the office. If the agent meets you at the cottage, there is a $30.00 CASH fee payable to the SSR agent.

CHECK-OUT TIME: On your departure date, PREMISES MUST BE VACATED NO LATER THAN 10:00 A.M.  The unit should be left clean and ready for the next occupant. Refer to the Important Information ON YOUR Check In packet for a list of required cleaning chores. Please call 800-556-7144 from the rental unit’s phone when you are ready to depart, press 2 for check-out.