Re-entry to the Outer Banks for visitors will be allowed tomorrow, Sunday, September 16th at 7:00 AM.
Our offices are open today and police officials are checking passes and slowly allowing residents and staff back on the beach. Due to the evacuation order, many of our staff members and their families have chosen to seek safety in other locations away from the coast and are now making their way back.
We have cleaned as many houses as possible prior to the storm, and will endeavor to have the other houses cleaned and inspected as soon as possible after the storm, but this process will take some time with limited staff. Please be patient.
We ask that you adhere to our regular check in instructions referenced on the Vacation Rental Agreement:
CHECK IN TIME: Check in is 4:00 p.m. or LATER We make every effort to have all units ready for check in by 4:00 p.m. or shortly after but delays can happen for a number of reasons. Please allow us enough time to prepare the unit properly for your occupancy. If you plan to arrive early, make arrangements to do other things in case your unit is not yet available. We ask that early arrivals not meet at the unit. Units with vehicles parked at them appear occupied and delay the cleaning and inspection, as well as your check in. Please call 800-556-7144 from the phone provided in the rental unit upon arrival, press 1 to check in.
Once you have arrived at the property, if there are damages or it has yet to been cleaned, please notify housekeeping or maintenance, they will respond as soon as possible. Due to the time of day, storm damage, and limited availability of staff, some responses to issues may be the following day or later.
As vendors and others returning to the area, they will be un-boarding properties, servicing pools & hot tubs, doing repairs and other services as they can get to them.
In the event of any delays in maintenance or cleaning your patience will be appreciated.
We were however, very fortunate and there appears to be very little damage from the Hurricane in our area. Please keep your thoughts with those less fortunate in southeast North Carolina and South Carolina.